Networks fail. Despite resilience and redundancy, somewhere, something will go wrong and the network will stop carrying data. When that happens, your NetOps examine the symptoms, diagnose the cause, and fix the problem. The network is back on line. No problem.
But what happens when the cause of the failure was just a symptom of another issue, deeper in the network; what happens when your NOC staff need support. The same failure will occur again and again, possibly at random times, possibly affecting different parts of the network, until the fundamental problem, the “Root Cause”, is identified and remedied. This can take time and “outside the box” independence of thought. The task demands a trained and experienced engineer, who has independence and clarity of vision.
Have you the engineering resource to do a full “drains up”? And is an internal investigation an effective way of finding the root cause, which may have origins in personal capabilities, politics and other non-technical aspects?
NetUnity can help. Experts in Analytical Troubleshooting, we take an unbiased, independent view of the network, identify issues and document the best way to address them. We have no preconceptions, and no interests except the delivery of a complete analysis and the return of the network to full function.